Terms of Use
Last updated: January 15, 2025
Welcome to Abacus Whiskers! These terms govern your use of our website and services. By using our site, you agree to these terms.
Quick Summary
- Our products: Digital teacher planners and educational resources
- Your license: Personal, educational use of purchased products
- Payments: Secure processing via Stripe, PayPal, and Klarna
- Support: We’re here to help – contact us with any issues
- Fair use: Please don’t redistribute or resell our products
1. About These Terms
Who We Are
Martyn Chadderton, trading as Abacus Whiskers, provides digital educational resources for teachers and educational professionals.
Agreement
By using our website, purchasing our products, or contacting us, you agree to these terms. If you don’t agree, please don’t use our services.
Updates
We may update these terms occasionally. We’ll notify you of significant changes via email or website notice. Continued use means you accept the updated terms.
2. Our Products & Services
What We Offer
- Digital teacher planners (Google Sheets, Excel, PDF formats)
- Educational resources and templates
- Customer support for our products
- Free resources and educational content
Product Information
We strive for accuracy in all product descriptions, but digital displays may vary. All products are delivered digitally and are subject to availability.
Pricing
- Prices are in British Pounds (£) unless stated otherwise
- Prices may change without notice
- Current prices at checkout apply
- Sales tax included where applicable
3. Purchasing & Payment
Accepted Payments
- PayPal
- Stripe (credit/debit cards)
- Klarna (buy now, pay later)
Your Responsibilities
When purchasing, you agree to:
- Provide accurate payment and contact information
- Keep your account information current
- Pay all charges for your purchases
- Use products in accordance with their licenses
Order Processing
- We process orders promptly upon payment confirmation
- You’ll receive email confirmation and download links
- We reserve the right to cancel orders for any reason
- We may limit quantities to prevent resale
4. Product Licenses & Usage
What You Can Do
✅ Personal & Educational Use
- Use products for your own teaching/educational purposes
- Customize and modify for your classroom needs
- Print copies for your personal use
- Use in your educational institution
What You Cannot Do
❌ Commercial Restrictions
- Resell, redistribute, or share products
- Use products commercially outside education
- Remove copyright notices or branding
- Claim ownership of our designs or content
Digital Products
- Downloads are typically available immediately after purchase
- Keep backup copies – we’re not responsible for lost files
- Products are licensed, not sold
- No physical items will be shipped
5. Intellectual Property
Our Rights
We own all content on our website, including:
- Product designs and templates
- Website content and graphics
- Trademarks and branding
- Software and functionality
Your Rights
When you purchase products:
- You receive a license to use (not own) the product
- You can modify products for personal use
- You retain rights to content you add to our templates
- You cannot claim copyright over our original designs
6. Website Use & Conduct
Acceptable Use
You may use our website to:
- Browse and purchase products
- Access customer support
- Download purchased items
- Contact us with questions
Prohibited Activities
Please don’t:
- Use automated tools to scrape our content
- Attempt to hack or disrupt our services
- Upload malicious content or code
- Impersonate others or provide false information
- Use our services for illegal purposes
7. User Accounts & Data
Account Responsibilities
If you create an account:
- Keep your login details secure
- Provide accurate information
- Notify us of any security issues
- You’re responsible for all account activity
Data Usage
Your data is handled according to our Privacy Policy. By using our services, you consent to data processing as described there.
For detailed information about cookies, see our Cookie Declaration.
8. Customer Support & Refunds
Our Support
We provide:
- Product assistance via email
- Help with downloads and technical issues
- General inquiries about our products
Digital Product Policy
Due to the instant nature of digital downloads:
- Sales are generally final
- Refunds considered for technical issues
- We’ll work to resolve any problems
- Contact us within 30 days for assistance
9. Disclaimers & Limitations
Service Availability
- We strive for 99% uptime but can’t guarantee it
- Maintenance may temporarily interrupt service
- We’re not liable for service interruptions
- Digital products are provided “as is”
Limitation of Liability
Our liability is limited to the amount you paid for products. We’re not responsible for:
- Indirect or consequential damages
- Lost profits or data
- Technical issues beyond our control
- Third-party service problems
Educational Use Disclaimer
Our products are tools to support teaching but:
- Results may vary based on individual use
- We don’t guarantee specific educational outcomes
- Users are responsible for curriculum compliance
- Products should complement, not replace, professional judgment
10. Termination
Your Rights
You can stop using our services at any time. Purchased product licenses remain valid.
Our Rights
We may terminate access if you:
- Violate these terms
- Engage in prohibited activities
- Provide false information
- Misuse our products or services
11. Legal Information
Governing Law
These terms are governed by UK law. Any disputes will be resolved in UK courts.
Dispute Resolution
For any issues:
- Contact us first – Most problems can be resolved quickly
- Informal negotiation – We’ll work together to find solutions
- Formal proceedings – Only if necessary, through UK courts
Severability
If any part of these terms is invalid, the rest remain in effect.
12. Third-Party Services
Payment Processors
We use trusted payment services (Stripe, PayPal, Klarna) with their own terms and policies.
External Links
Our website may link to other sites. We’re not responsible for their content or practices.
Service Integrations
Our products work with third-party software (Google Sheets, Excel). We don’t control these services.
13. Privacy & Data Protection
Data Collection
We collect minimal information necessary to:
- Process your orders
- Provide customer support
- Send important updates
- Improve our services
See our Privacy Policy for full details.
Cookies
We use essential cookies for:
- Shopping cart functionality
- User preferences
- Security features
- Analytics (with your consent)
14. Updates & Communication
Product Updates
When we improve products:
- Major updates may be free for recent customers
- We’ll announce significant changes
- Previous versions remain functional
- No obligation to provide ongoing updates
Communication
We may contact you about:
- Order confirmations and updates
- Important service information
- Product announcements (with consent)
- Support responses
15. Age Requirements
Our services are intended for:
- Adults (18+) making purchases
- Educational professionals
- Teachers and school administrators
If you’re under 18, please have a parent or guardian make purchases.
16. International Use
Global Access
Our products can be used worldwide, but:
- You’re responsible for local law compliance
- Prices may vary by region
- Customer support is in English
- Products follow UK educational frameworks
Currency
- Primary currency: British Pounds (£)
- Other currencies may be available
- Exchange rates set by payment processors
- Final charges shown at checkout
Contact Information
Questions about these terms?
📧 Email: martyn@abacuswhiskers.com
🌐 Website: https://www.abacuswhiskers.com
🔒 Privacy Policy: View our privacy practices
🍪 Cookie Declaration: See all cookies we use
We’re here to help and will respond to inquiries promptly.
These terms are designed to be fair and transparent while protecting both your rights and ours. We’re committed to providing excellent educational resources and customer service.